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Management Information Systems

7th edition

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customer experience

Why does the auto collision repair process have to be as stressful as the accident?

April 28, 2016 By Kenneth Sousa

Why does the auto collision repair process have to be as stressful as the accident? by Cynthia Zammarelli, MBA Candidate Has the insurance adjuster seen my vehicle yet? When will my car be done? What is the status of the repair? Am I going to get stuck with rental charges? Where are the parts … [Read more...] about Why does the auto collision repair process have to be as stressful as the accident?

Filed Under: Business Information Systems, Strategic Uses Tagged With: customer experience, technology strategy

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